New Consumer Protection Act No. 108/2024 Coll.

One Act instead of three; 14 days to withdraw, 30 days after an unsolicited visit or a sales event.

AWhat changed

Act No. 108/2024 Coll. replaced Acts No. 250/2007 Coll., No. 102/2014 Coll. and No. 299/2019 Coll. It unified the rules for selling to consumers, including distance and off-premises sales, and made related amendments to the Civil Code (Občiansky zákonník).

BWhen

From 1 July 2024.

CWho it affects

Everyone who sells to consumers — shops, online shops, craftspeople, services.

DWhat to do

Update your terms and conditions and withdrawal information (a model form is in Annex 2 to the Act).
For goods made to the customer’s specification, state that the right of withdrawal does not apply (Section 19(1)(c)).

Explanation

The withdrawal period for a distance contract is 14 days from receipt of the goods; after an unsolicited visit or a sales event it is 30 days (Section 20). The trader refunds payments within 14 days of receiving the withdrawal notice (Section 22).

Sources

Last checked: 12 October 2026 · How we correct errors